FOCUS Therapy Cancellation Policy Update
Dear FOCUS Therapy Families,
If ever a year could be described as a rollercoaster, it was 2020. FOCUS Therapy is beyond grateful for the families, therapists and staff who stuck with us through whirlwind months of office closures (in accordance with CDC guidelines), rapidly-expanded teletherapy services, scheduling upheavals and enhanced safety protocols. Our services are vital to patients’ health and development, and we’re committed to delivering no matter the obstacles. Still, our success has always hinged heavily on the dedication of our FOCUS families.
As a token of our thanks, this new year we’re gifting each patient a clean slate on their appointment cancellation record. Starting Jan. 1, 2021, cancellations for the prior calendar year will not count against you or adversely impact your child’s standing as a FOCUS patient.
We will, however, continue strict enforcement of our cancellation policy. As a reminder:
- 3 missed sessions – warning letter.
- 4 missed sessions – meeting to discuss scheduling.
- 5 missed sessions – meeting with the therapist and owner.
- 5+ minutes late for drop-off/pickup OR cancellation of appointment without a same-week reschedule – sign a form acknowledging the lapse.
- Consistent unexcused lateness/absence – risk loss of therapy time slot.
Of course, schedules occasionally conflict, emergencies arise and we can’t safely treat anyone in-clinic with contagious illness symptoms. If you are having scheduling difficulties, we’ll do our best to help find a workable solution. Please understand though that your therapist reserves each appointment time especially for your child. Missed appointments are not only lost income opportunities for your child’s therapist; they are lost opportunities for the dozens of patients who spend months on our waitlist. Most importantly, the greatest progress comes with consistent participation. Parent involvement – which includes ensuring appointments are kept – is mission critical to what we do!
We appreciate your understanding and cooperation in this and are grateful for all you do to ensure your child’s success. Cheers to a brighter 2021!